Help and support

Something not working, or a story got a fact wrong? Tell us.

Email [email protected], or use the feedback button in the app (it sends your app version, which helps us fix things faster).

Common questions

Stories aren't playing at the right place. Make sure location is set to "Always" (iPhone) or "Allow all the time" (Android) for Stride Stories, so stories still play with the screen locked. If you're off the route, tap "I'm here" to play the next story.

My music doesn't come back after a story. Start your music first, then start the tour. If it stays quiet, press play again in your music app.

How do I get the Spotify playlist? Open a tour's Soundtrack, pick a few genres or artists, and tap "Make my Spotify playlist", then "Play on Spotify". You don't need to sign in to Spotify through us.

How do I delete my account? In the app, open your account and tap "Delete my account". See the privacy policy for what's deleted.

I found a wrong fact. Use "Wrong fact" in the story feedback, or email us. Every story is fact-checked, and we fix mistakes quickly.